Effective Date: September 1, 2018
National Debt Relief, LLC (sometimes referred to as “NDR”) is dedicated to protecting your privacy and providing you with the highest level of service. This Policy explains what National Debt Relief, LLC does to keep information about you private and secure. This Policy covers only information that you provide to National Debt Relief, LLC or that it obtains about you from companies that you have chosen to do business with. Please read this Policy carefully and contact us if you have any questions.
Personal Information We Collect
The personal information that we collect about you comes from the following sources:
- Information we receive from you, such as your name, address, and telephone number, or other information that you provide to us over the phone or in documents or applications,
- Information about your transactions, such as your account balances with your creditors, payment histories, account activity, and all other information that may be contained in your credit card statements or other reports relating to your debt, and
- Information we receive from consumer reporting agencies and other sources, such as your credit bureau reports, collection agency reports or other communications, and other information relating to your payment histories, creditworthiness, annual income, or ability to satisfy your obligations.
Parties to Whom We Disclose Information: We recognize that your financial and credit information is personal and private. Accordingly, we will primarily use and share financial and credit information about you to perform our contractual obligations with you. Secondarily, we may use and share your financial and credit bureau report, credit history and credit score information from the credit reporting agencies with other companies in the National Debt Relief, LLC family of companies, its affiliates, and business partners to identify and prescreen you for peripheral programs that we believe may benefit you, including but not limited to loan or credit offers. We may also share your information with service providers that perform business operations for us, companies that act on our behalf to market our services, or others only as permitted or required by law, such as to protect against fraud or in response to a subpoena. We may also share or transfer our information in the event we transfer or sell your account or our business assets to another provider. Otherwise, we do not share, transfer, or otherwise disclose your nonpublic personal information to any company or individual unless it is directly related to carrying out the services you have requested of us.
By carrying out those services, we may disclose your information, as we see fit and as permitted by law, to your creditors, credit card companies, collection agencies, banks, and other entities and individuals specifically necessary to effect, administer and perform our services.
We are careful to use only accurate, current, and complete information. We will correct any erroneous information quickly if you so request by calling us at (888) 660-7427 or emailing us at success@nationaldebtrelief.com if you have any questions or concerns.
How We Protect Your Information
We train our employees to protect all customer information. We maintain physical, electronic and procedural controls that comply with government standards. We authorize our employees, agents and contractors to get information about you only when they need it to do their work with us. We do not share your information with any companies unrelated to the specific services we are obligated to provide to you.
This Policy applies to current and former consumer customers. If you have any questions, please contact customer service at success@nationaldebtrelief.com or call 888-660-7427.
Opt Out Rights (to limit our sharing)
If you do not want your Nonpublic Personal Information disclosed to affiliated or nonaffiliated third parties, you may “opt out” of those disclosures, meaning that you may tell us not to make those disclosures (other than disclosures that are permitted by law even if you opt out). If you opt out, we will not disclose this information to such third parties to independently market products or services to you, but we may include their offers in billing statements and other routine communications that we send to you in connection with servicing your business relationship with us.
Please note: If you are a new customer, we can begin sharing your information 30 days from the date that we send this notice. When you are no longer a customer, we continue to share your information as described in this notice. However, you can contact us at any time to limit our sharing.
To opt out, contact us via telephone or e-mail. An opt out election by you or others who maintain a relationship with NDR will be effective for all persons that your relationship relates to. Once you opt out, there is no need to do so again for the same business relationship. Questions? You may also want to visit our website at ww6.wpengine.com or give us a call at 888-660-7427 if you need additional information.
Information For Vermont, California and Nevada Customers: In response to a Vermont regulation, we automatically treat accounts with Vermont billing addresses as if you requested that NDR not share your information with nonaffiliated third parties, and that we limit the information we share with NDR affiliates. And if we disclose information about you to nonaffiliated third parties with whom we have joint marketing agreements, we will only disclose your name, address, other contact information, and information about our transaction and experiences with you. In response to a California law, we will automatically treat accounts with California billing addresses as if you requested that NDR not share your information with nonaffiliated third parties except as permitted by the applicable California law. We will also limit the sharing of information about you with our affiliates to comply with all California privacy laws that apply to us. Residents of the State of California may request a list of all third-parties to which we have disclosed certain information during the preceding year for those third-parties’ direct marketing purposes. If you are a California resident and want such a list, please contact us at National Debt Relief, Privacy Policy, 180 Maiden Lane, 30th Floor, New York, NY 10038. For all requests, you must put the statement “California Shine the Light Privacy Request” in the body of your request, as well as your name, street address, city, state, and zip code. Please note that we are not responsible for requests that are not labeled or sent properly, or that do not have complete information. In response to Nevada law, we are providing you this notice. You may be placed on our internal Do Not Call List by following the directions set forth above. Nevada law requires that we also provide you with the following contact information: Bureau of Consumer Protection, Office of the Nevada Attorney General, 555 E. Washington St., Suite 3900, Las Vegas, NV 89101; Phone number: 702-486-3132; e-mail: BCPINFO@ag.state.nv.us.
